APP ENTERPRISE - Refund Policy

1. Introduction

At APP ENTERPRISE, we strive to ensure complete customer satisfaction with our products and services. This Refund Policy outlines the circumstances under which we may provide a refund and the process for requesting one.

By purchasing our products or services, you agree to this Refund Policy and acknowledge that you have read and understood its terms.

2. Eligibility for Refunds

Refund eligibility depends on the type of product or service purchased:

Digital Products

Due to the nature of digital products, we generally do not offer refunds once a product has been downloaded or accessed. However, we may make exceptions in the following cases:

The product is significantly different from what was described
The product is defective or doesn't work as advertised
You purchased the product by mistake

Subscription Services

For subscription-based services, you may cancel your subscription at any time. Refunds for the unused portion of your subscription may be provided at our discretion.

Custom Development Services

Refunds for custom development work are evaluated on a case-by-case basis and depend on the stage of completion of the project.

3. Non-Refundable Items

The following are generally not eligible for refunds:

Products or services that have been fully utilized or consumed
Downloaded software or digital products that have been accessed
Custom development work that has been completed and delivered
Services that have been fully rendered
Products purchased during sale or promotional periods (unless defective)

4. Refund Process

To request a refund, please follow these steps:

Contact Us: Submit a refund request through our support system within 14 days of your purchase.
Provide Details: Include your order number, product name, and a detailed explanation of why you're requesting a refund.
Evaluation: Our team will review your request within 3-5 business days.
Resolution: If approved, we will process your refund using the original payment method within 7-10 business days.

Please note that the time it takes for the refund to be credited to your account may vary depending on your payment method and financial institution.

5. Refund Timeframe

Refund requests must be made within 14 days of purchase unless otherwise specified. For subscription services, refunds are only applicable to the most recent payment period.

6. Partial Refunds

In some cases, we may offer partial refunds. These include:

When only part of a service has been rendered
For subscription services where partial usage has occurred
When a product has been partially used but is defective

7. Chargebacks

If you dispute a charge with your bank or payment provider (initiate a chargeback) without first contacting us, we may suspend your account until the dispute is resolved. We reserve the right to challenge chargebacks with appropriate evidence of service delivery or product access.

8. Changes to This Policy

We may update this Refund Policy from time to time. The updated version will be indicated by an updated "Last Updated" date. We will notify users of any material changes via email or through our website.

9. Contact Us

For refund requests or questions about our Refund Policy

APP ENTERPRISE
B-127, Mansarovar Complex, Near Amroli Char Rasta
Amroli, Surat-394107
Email: support@appenterprise.in
Phone: +91 8140774445

Please include your order number and relevant details in all communication to help us process your request quickly.